Reduce Repetitive Customer Enquiries with AI
TECNITY helps courier and logistics companies answer common shipment and service questions 24/7, cut response times, and free your team to handle the enquiries that actually need a human.
Your team is answering the same questions, over and over
“Where’s my package?” “What’s the delivery window?” “How much to ship this?” — these questions make up the majority of courier customer service volume, and they rarely need a human judgment call. Every hour spent repeating the same answers is an hour not spent resolving the issues that actually require a person: damaged shipments, disputes, exceptions, and upset customers.
Support teams at courier companies spend a large share of their time on repetitive shipment questions, with a meaningful share arriving outside business hours, when no one is available to answer at all.
Meet your AI Customer Service Employee
Not a chatbot that repeats FAQ pages. An AI employee that works your shipment and service enquiries around the clock — instantly, accurately, and consistently — then hands off to your team the moment something needs a person.
It doesn’t replace your support team. It removes the repetitive work so your team can focus on the customers who need them most.
Built for the questions your customers actually ask
- Answer shipment status and tracking questions
- Provide shipping rates and quotes
- Explain delivery timelines and windows
- Book and confirm pickups
- Collect customer and shipment information
- Generate quotations automatically
- Create and qualify leads
- Open support tickets for exceptions
- Answer common FAQs instantly
- Escalate complex issues to your team, with full context
From assessment to live support in weeks, not months
- 1
Free Assessment
A short form on your current support volume, channels, and pain points. You get a basic readiness result and the top automation opportunities for your business.
- 2
Opportunity Review
We walk through what we found on a 30-minute call — no generic pitch, just what applies to your operation.
- 3
Pilot Implementation
We launch a focused pilot on one support channel: FAQs, tracking, escalation, and staff training included.
- 4
Optimise & Support
30 days of tuning after go-live, then ongoing monthly support to keep it accurate as your business changes.
Built by people who’ve run the operations, not just sold the software
TECNITY is led by a team with direct experience in product management, software architecture, and SaaS and logistics operations — not a generic dev shop repositioned around AI. We’re currently working with a small number of courier and logistics companies on pilot implementations, and we’re intentionally keeping our focus narrow: one industry, one problem, done properly.
Common questions
Find out where AI can reduce your support workload
Takes about five minutes. No commitment, no sales pitch — just a clear picture of where automation could help your team.
TECNITY also works with home services, property management, wholesale & distribution, and healthcare businesses. Explore all industries