Stop Losing Hours to “Where’s My Order?” Calls
TECNITY helps wholesale and distribution companies answer order status, pricing, and stock questions instantly, cut manual order entry, and free your team to focus on account growth instead of repetitive admin.
Your team is buried in status checks, price lookups, and manual order entry
Orders come in by phone, email, portal, and sometimes still by fax — and every channel generates the same handful of questions: Where’s my order? What’s my price on this? Is it in stock? Answering those questions, and manually re-keying the orders that arrive outside your ordering system, consumes the hours your team should be spending on account growth, new business, and the customers with real problems to solve.
Industry analysis on distribution operations suggests a substantial share of manual order entry — commonly cited as high as 80% — is automatable, yet many CSR teams remain occupied enough with status inquiries and order processing that proactive account management gets pushed aside. At the same time, a large and growing share of B2B buyers now expect self-service digital ordering, with many reporting they’ll avoid suppliers who don’t offer it — but the same repetitive questions keep landing on staff by phone and email regardless of what’s technically available online.
Meet your AI Order & Account Support Employee
Not a static FAQ page or a script-following bot. An AI employee that answers order status, pricing, and stock questions instantly, pulls your actual customer-specific pricing rather than guessing, and can take and enter standard reorders directly — so your team spends less time on repetitive admin and more time on the accounts and issues that need a person.
It doesn’t replace your sales reps or CSRs. It clears the repetitive volume so their time goes to growing accounts and solving the problems that actually require judgment.
Built for how distribution customer service actually runs
- Answer order status and shipment tracking questions instantly
- Provide accurate customer-specific pricing and volume-discount quotes
- Check stock and inventory availability in real time
- Take standard reorders directly from phone, email, or chat and enter them without manual re-keying
- Answer questions about backorders, partial shipments, and expected fulfillment dates
- Generate and send quotations automatically
- Flag account-specific issues — credit holds, contract terms — for a rep’s attention
- Proactively update customers on delays or backorder changes
- Collect and qualify new account or reseller inquiries
- Escalate pricing exceptions, disputes, and complex account issues to your team, with full context
From assessment to live coverage in weeks, not months
- 1
Free Assessment
A short form on your current order and enquiry volume, channels, and where staff time is going. You get a basic readiness result and the top opportunities for your operation.
- 2
Opportunity Review
A 30-minute call walking through what we found — specific to your order mix and pricing complexity, not a generic pitch.
- 3
Pilot Implementation
A focused pilot covering order status, pricing, and stock enquiries, with reorder entry and staff training included.
- 4
Optimise & Support
30 days of tuning after go-live, then ongoing monthly support as your product line and customer base change.
Built by people who’ve run the operations, not just sold the software
TECNITY is led by a team with direct experience in product management, software architecture, and SaaS and operations — not a generic dev shop repositioned around AI. We’re currently working with a small number of wholesale and distribution companies on pilot implementations, and we’re intentionally keeping our focus narrow: one industry, one problem, done properly.
Common questions
Find out how much staff time is going to repetitive order questions
Takes about five minutes. No commitment, no sales pitch — just a clear picture of where your team’s time is going and what automating it could free up.
TECNITY also works with courier & logistics, home services, property management, and healthcare businesses. Explore all industries