Is this just an answering service?

No. An answering service takes a message. This books the appointment directly into your calendar and gets emergencies to your on-call technician immediately — no message, no callback delay.

What happens with a real emergency, like a gas leak or no heat in winter?

It’s flagged instantly and routed straight to your on-call technician with the caller’s details and a summary of what was said. The AI doesn’t attempt to resolve or reassure on safety issues — it gets a human on it as fast as possible.

Does it work with the software we already use?

It’s built to connect to the field service platforms home service businesses already run on — Jobber, ServiceTitan, Housecall Pro, and similar — so bookings land on your existing calendar and dispatch board, not a separate system your team has to check.

Can it handle a sudden spike in calls, like during a heatwave or freeze?

Yes — it holds every call at once. There’s no queue or busy signal, which matters most exactly when call volume triples overnight.

Pricing depends on call volume and scope. The free assessment gives you a realistic estimate before you commit to anything.

A home service technician mid-job with their phone out of reach

Industries → Home Services

Never Miss Another Service Call

TECNITY helps HVAC, plumbing, electrical, and other home service companies answer every call — day, night, or mid-job — book routine appointments automatically, and get emergencies straight to your on-call technician.

Take the Free AI Support Assessment See how it works

A phone ringing unanswered beside an active job site

While you’re on the job, the phone is going to voicemail

Home service calls rarely happen at a convenient moment — they happen when a technician is mid-repair, driving between jobs, or off the clock entirely. Every unanswered call is a customer who moves straight to the next name on the list, and a meaningful share of home service demand — including the highest-value emergency work — arrives outside business hours, when no one is there to pick up at all.

Industry research on call answer rates puts the home services missed-call rate well above other sectors, driven almost entirely by technicians being physically unavailable rather than by low call volume. A large share of that missed volume — commonly cited around a third to two-fifths of inbound calls — arrives after standard business hours, exactly when emergency jobs tend to happen.

The AI coordinator capturing a job request and booking a calendar slot

Meet your AI Service Coordinator

Not a basic answering service that takes a message. An AI coordinator that answers instantly, understands what’s actually being asked, books routine appointments straight into your calendar, and recognizes the difference between “my faucet drips” and “I smell gas” — routing anything urgent to your on-call technician immediately, with full context attached.

It doesn’t replace your office staff or your judgment on emergencies. It makes sure every call gets answered the moment it comes in, so nothing falls through simply because no one was free to pick up.

Built for how home service calls actually come in

Answer every call 24/7 — including nights, weekends, and mid-storm surges
Capture the job details: problem, address, and preferred time
Check technician availability and book directly into your calendar
Provide ballpark pricing and service-area information instantly
Recognize emergency situations and route them straight to your on-call technician
Hold every call at once during demand spikes — no busy signal, no queue
Send appointment confirmations and reminders
Collect customer and property information for the job record
Follow up after the job for reviews and repeat-service reminders
Escalate anything outside its scope to your office staff, with full context

From assessment to live call coverage in weeks, not months

1
Free Assessment
A short form on your current call volume, after-hours coverage, and where calls are currently being missed. You get a basic readiness result and the top opportunities for your business.
2
Opportunity Review
A 30-minute call walking through what we found — specific to your trade and call patterns, not a generic pitch.
3
Pilot Implementation
A focused pilot covering after-hours and overflow call answering, booking, and emergency routing, with staff training included.
4
Optimise & Support
30 days of tuning after go-live, then ongoing monthly support as your seasonal demand and services change.

Start with the Free Assessment

Why TECNITY

Built by people who’ve run the operations, not just sold the software

TECNITY is led by a team with direct experience in product management, software architecture, and SaaS and operations — not a generic dev shop repositioned around AI. We’re currently working with a small number of home service companies on pilot implementations, and we’re intentionally keeping our focus narrow: one industry, one problem, done properly.

Common questions

A home service work van at a residential job site

Find out how many calls you’re currently missing

Takes about five minutes. No commitment, no sales pitch — just a clear picture of where calls are slipping through and what it’s likely costing you.

Take the Free AI Support Assessment

TECNITY also works with courier & logistics, property management, wholesale & distribution, and healthcare businesses. Explore all industries