Stop Losing Revenue to Missed Calls and No-Shows
TECNITY helps medical, dental, and specialty practices answer every call, confirm and remind patients automatically, verify insurance before the visit, and free your front desk for the moments that need a person — handled in a way that fits inside your existing HIPAA obligations.
Your front desk is stretched between the phone, the chart, and the counter
Every practice has predictable crunch windows — Monday mornings, right after lunch, the last hour before close — when the front desk is checking patients in, taking payments, and answering the phone at the same time. Something gives, and it’s usually the phone. A missed call from a new patient rarely gets a second attempt: they call the next practice instead. Meanwhile, missed and unconfirmed appointments quietly drain revenue that never shows up as a single dramatic loss, just a steady one.
Industry research puts the average no-show rate across healthcare settings at roughly 23%, with a typical missed appointment costing a practice somewhere between $150 and $300 once lost revenue and wasted staff time are counted — a burden that compounds into six figures a year for many independent practices. Patient expectations compound the problem: a large share of patients say they’d rather reschedule online than call, and a meaningful share say they’d switch providers entirely after a single inconvenient scheduling experience or unreturned call.
Meet your AI Patient Access Coordinator
Strictly administrative, by design. An AI coordinator that answers calls instantly, books and confirms appointments, sends reminders that actually reduce no-shows, verifies insurance before the visit, and handles the intake and billing questions that make up most front-desk call volume — while any clinical question goes straight to your staff, every time, without exception.
It doesn’t replace your front desk or make clinical decisions. It clears the repetitive scheduling and insurance volume so your team’s time goes to patients in the room, not patients on hold.
Built for the calls that make up most front-desk volume
- Answer patient calls 24/7 for scheduling, rescheduling, and general questions
- Send appointment reminders and confirmations, including day-of reminders
- Handle two-way confirm, cancel, and reschedule replies to reduce no-shows
- Verify insurance eligibility and coverage before the visit
- Collect and organize patient intake information ahead of the appointment
- Answer common non-clinical questions — hours, location, billing, what to bring
- Flag missing information, such as referrals or insurance mismatches, before the visit
- Support the administrative steps of prior authorization — documentation gathering and status follow-up
- Escalate any clinical question immediately to your clinical staff — never attempts to answer one
- Log every interaction into your existing practice management or EHR system
Not bolted on afterward — built around how patient data actually needs to be handled
Any tool that touches patient information in a healthcare practice operates under HIPAA, not a generic privacy policy. That shapes how this is built and how it’s deployed, not just what it says in a terms-of-service document.
- A signed Business Associate Agreement (BAA) is in place before any patient data is handled
- Patient data is encrypted in transit and at rest, with access controls and audit trails
- The AI’s scope is strictly administrative — appointments, insurance, billing, and intake — never clinical advice, symptom triage, or diagnosis
- Every clinical question is routed to your staff, not answered by the AI, without exception
- Deployment is designed to fit inside your practice’s existing PHI handling policies, not create a new, separate set of them
From assessment to live coverage in weeks, not months
- 1
Free Assessment
A short form on your current call volume, no-show rate, and where staff time is going. You get a basic readiness result and the top opportunities for your practice.
- 2
Opportunity Review
A 30-minute call walking through what we found — specific to your specialty and patient volume, not a generic pitch.
- 3
Pilot Implementation
A focused pilot covering scheduling, reminders, and insurance verification, with a signed BAA and staff training included.
- 4
Optimise & Support
30 days of tuning after go-live, then ongoing monthly support as your practice and patient volume change.
Built by people who’ve run the operations, not just sold the software
TECNITY is led by a team with direct experience in product management, software architecture, and SaaS and operations — not a generic dev shop repositioned around AI. We’re currently working with a small number of healthcare practices on pilot implementations, and we’re intentionally keeping our focus narrow: one industry, one problem, done properly.
Common questions
Find out how many calls and appointments you’re currently losing
Takes about five minutes. No commitment, no sales pitch — just a clear picture of where calls and no-shows are costing your practice, and what’s realistic to fix first.
TECNITY also works with courier & logistics, home services, property management, and wholesale & distribution businesses. Explore all industries