Never Miss a Leasing Call or a Tenant Request
TECNITY helps property management companies answer prospect and tenant calls 24/7, handle routine requests like rent status and maintenance updates automatically, and route real emergencies straight to your on-call team.
Your team is fielding the same calls — and losing the ones that matter most
Property management sits between two constant streams of contact: prospective tenants trying to book a tour or ask about a unit, and current tenants asking about rent, maintenance, or lease terms. Both compete for the same phone line and the same limited staff hours — and a missed call from either side has a real cost. A missed leasing call is lost rent. A slow-handled maintenance request is a tenant who doesn’t renew.
Industry research on multifamily communications puts missed-call rates as high as the 50–60% range, with each missed leasing call estimated to cost roughly $1,000 in lost rent. On the tenant side, the same research suggests property managers spend a substantial share of their time on communications — much of it routine and predictable: rent due dates, maintenance status, lease terms, office hours. A meaningful share of both leasing and maintenance calls, commonly cited around two-thirds, arrive outside standard office hours, when no one is there to answer.
Meet your AI Leasing & Tenant Support Coordinator
Not a bot that bounces prospects and tenants through a phone menu. An AI coordinator that answers instantly, qualifies prospective tenants, books showings, updates tenants on maintenance and rent status, and recognizes a genuine emergency — a water leak, no heat, a security issue — routing it straight to your on-call team with full context.
It doesn’t replace your leasing agents or property managers. It clears the routine volume so your team’s time goes to touring prospects, resolving real issues, and keeping tenants happy enough to renew.
Built for both sides of the phone line
- Answer prospect and tenant calls, texts, and chat 24/7
- Answer listing and availability questions, and book property showings
- Qualify prospective tenants — move-in date, household size, pets, income range
- Provide instant answers on rent status, payment methods, and lease terms
- Log and triage maintenance requests, separating routine repairs from real emergencies
- Route true emergencies — water leaks, no heat, security issues — to your on-call team immediately
- Send lease renewal reminders and capture renewal intent
- Update tenants on maintenance and work order status without a phone call
- Collect and organize prospect and tenant information into your existing system
- Escalate anything outside its scope to your team, with full context attached
From assessment to live coverage in weeks, not months
- 1
Free Assessment
A short form on your current call volume, after-hours coverage, and where leasing or tenant requests are currently being missed. You get a basic readiness result and the top opportunities for your portfolio.
- 2
Opportunity Review
A 30-minute call walking through what we found — specific to your portfolio size and mix of leasing vs. tenant volume, not a generic pitch.
- 3
Pilot Implementation
A focused pilot covering leasing inquiries, tenant maintenance intake, and after-hours emergency routing, with staff training included.
- 4
Optimise & Support
30 days of tuning after go-live, then ongoing monthly support as your portfolio and seasons change.
Built by people who’ve run the operations, not just sold the software
TECNITY is led by a team with direct experience in product management, software architecture, and SaaS and operations — not a generic dev shop repositioned around AI. We’re currently working with a small number of property management companies on pilot implementations, and we’re intentionally keeping our focus narrow: one industry, one problem, done properly.
Common questions
Find out how many leasing calls and tenant requests you’re currently missing
Takes about five minutes. No commitment, no sales pitch — just a clear picture of where communication is slipping through, and what it’s likely costing you in vacancy and turnover.
TECNITY also works with courier & logistics, home services, wholesale & distribution, and healthcare businesses. Explore all industries